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Dear Metas,If you encounter any issues while playing, please contact us using the following methods:PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.Since the official release of Once Human version 2.0, we've been gathering community feedback from every Meta-Human and actively addressing your concerns.Here are the latest fixes we have implemented:1. Fixed an issue where non-creative cooking dishes could incorrectly stack self-selected ingredients.2. Fixed an issue where some returning Meta-Humans were unable to sign up for new scenarios.3. Fixed an issue where certain walls with window frames couldn't properly use skins.4. Fixed an issue where Meta-Humans were unable to use Adrenaline Shots to respawn on certain mobile devices.5. Fixed a rare crash that could occur when building materials near biomechanical facilities were destroyed.6. Fixed an issue where the camera angle was incorrect when Chefs performed a sprint after creative cooking.7. Fixed an issue where Beastmasters' animal companions could not gain EXP from Battle Cry traits under certain conditions.8. Optimized the frequency of pop-up notifications when the Dreamland Fantasia event starts.9. Fixed a rare issue where the third Dream Guard would not spawn during the Deep Dreamer battle in Endless Dream.10. Fixed an issue where server-wide reward notifications displayed incorrectly after the first kill of the Eternal Dreamer in Endless Dream.11. Fixed a black screen issue that occurred in Dreamland Battle when using low graphics settings.12. Fixed text display errors on the scenario sign-up screen.13. Fixed an issue in Dream Pop where Meta-Humans could switch held items after dissipating via self-destruction.14. Fixed a rare issue during breeding where offspring could inherit abnormal traits if both parents had all traits at max level.15. Fixed an issue where formula data displayed incorrectly at the Supplies Workbench under certain conditions.16. Fixed occasional visual issues with the Ruined Lumina set.17. Based on recent feedback, we've identified a crash issue in dungeons caused by using exposure settings in photo mode. To ensure a smoother experience, exposure settings will be temporarily disabled until the issue is resolved.18. Fixed an issue in Dreamland Wonder where clicking would become unresponsive after matching with an NPC for dialogue.19. Fixed an issue that caused players on some Endless Dream servers to fail to reach the good ending.20. Regarding the ambiguous statement in the July 2 (PT) Version 2.0 update announcement—"Animals raised and crops harvested in Eternaland can be brought into scenarios"—which failed to clearly convey the actual rules and caused confusion, we hereby provide the following clarification:Currently, the items that can be carried from Eternaland to season scenarios are limited to animal products and harvested crop products. Specific details are as follows:Crops: Only produce directly harvested by Meta-Humans in Eternaland (such as mature crops) can be taken out. Special yields obtained through Deviations are not currently eligible for transfer.Livestock: Byproducts and secondary products from raised animals (such as meat and hides) can be taken out. The animals themselves cannot.We have already begun optimizing these rules. Any future changes will be announced in a timely manner. Thank you for your understanding and continued support. If you have any further questions, please contact us through the feedback platform or customer support.
Once Human Development Team