June Known Issues
Greetings, Descendants.Here are the major issues that were found for The First Descendant in June. We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before June. Please keep track of the updates during your gameplay.■ Intermittent Issue Where the "Albion Special Dispatch" Event Popup Cannot Be Closed Upon Receiving Rewards- We have identified an intermittent issue where the "Albion Special Dispatch" event popup cannot be closed upon receiving rewards.- If this issue occurs, please note that restarting the game will allow you to play normally.■ (#3) Issue where the screen displays abnormally when selecting an item under “View Related Products” in the shop- We have been identified where the screen displays incorrectly when following the steps: Shop > Select Item > View Related Products > Details.- This issue will be resolved in the upcoming 1.2.19 hotfix patch.■ (#3) Issue where part of the Descendant skin disappears during the “Misty Escape” spawn animation with some skins equipped■ Freyna’s Exclusive Quest Icon Appearing for Other Descendants- Freyna’s exclusive quest cannot be played with other Descendants and can only be progressed with Freyna or Ultimate Freyna.■ Intel CPU Issue.- Crashes have been reported on some Intel 13th and 14th generation CPUs.- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.This issue can be partially resolved by adjusting power limits in the BIOS.- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference. ■ Temporary solutions for client termination issues with certain antivirus Programs- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.(1) ‘Bitdefender’ Temporary Solution FAQ]- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.(2) ‘McAfee Agent’ Temporary Solution FAQ]- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.- Customer Support Access: Official Website > Customer Support > FAQ > Contact UsThank you.