Collecting Play Environment Information for Multiplayer Improvement
G'day! everyone.We’ve been consistently identifying various inconveniences and issues reported through the Steam discussion board, Discord, and customer support regarding the multiplayer environment. Despite various efforts, including engine updates, to improve the multiplayer environment, we recognize that some players are still experiencing difficulties due to numerous variables such as region of residence, internet connection, and PC specifications.As mentioned, multiplayer-related issues are caused by a wide range of factors, and in order to address them, we need to collect information about your gameplay environment. If you have experienced any of the multiplayer issues listed below, we kindly ask that you submit your information via the prepared link. This will help us analyze the data more thoroughly and work toward providing a better multiplayer service.Gameplay Environment Information CollectionIf you have experienced any of the following issues, please submit your information via the link below.https://forms.gle/EAhoycQBxjwGnndr7Disconnected during multiplayer and lost game progressUnable to enter specific areas during multiplayerDifferences in progression time or acquired resources between host and guest playersCrash occurs when trying to sleep and save the game during multiplayerUnable to exit NPC conversation or accept quests during multiplayer, making further gameplay impossiblemsinfo File CollectionOne of the data we collect includes uploading the msinfo file. This file contains comprehensive information such as your PC’s hardware, system components, software environment, and IP. If you prefer not to upload this file, that is completely fine. Please refer to the instructions below to extract the msinfo file.Press the Windows + R keys.Type msinfo32 in the search field and press Enter.In the new window, click ‘File’ at the top left and select ‘Save’.Choose your desired directory and click ‘Save’.Locate the saved file in the selected directory and upload it to the submission form. Thank you!