10/01/2023 Update
Our success has been incredible, and I want to thank all our players once again. We underwent a massive attack this morning and subsequently took our servers down to maintain and reinforce them. None of your data was compromised.
We’ve been undergoing attacks for approximately two months now. We’ve mentioned it once mid-December, but we made a decision to avoid mentioning it further so as to not alarm players. The combination of the attack and our high player numbers (600 thousand CCU’s) left us vulnerable.
We have hired very talented cybersecurity specialists to help us. We don’t want to say much beyond this, because we don’t want to expose specific ways in which we are trying to safeguard ourselves.
Our plan is to come back on Wednesday at 5 PM EST. We want to do the best that we can to secure as much as possible, instead of rushing back tonight. We will keep everyone posted if anything changes.
I want to thank all our players for their patience and understanding during this time. We are doing everything that we can. We are very grateful for our community’s support.